Customer Success Manager

Magellan AI is the all-in-one platform for podcast advertising intelligence, media planning, and measurement. Magellan AI has created the world's largest database of podcast advertising data, covering over 50,000 podcasts across the US, Canada, UK, Ireland, France, Germany, and Australia. Advertiser and agency media buyers rely on Magellan AI's podcast media planning and measurement platform to discover, connect with, and analyze the performance of podcasts, streaming audio, and YouTube. Publishers trust Magellan AI to grow ad sales with intelligence and performance measurement, drive content acquisition, and streamline ad ops.

We're looking for a Customer Success Manager to support the growing number of clients using Magellan AI to effectively buy and sell podcast advertising.

What you’ll do:

• Serve as the primary point of contact for clients and respond to support requests coming in from our clients via email
• Work with CS leadership to monitor client health and execute campaigns to keep clients engaged
• Lead training sessions and onboarding calls on Zoom, where you'll show our clients on how to use the Magellan AI platform to effectively sell more podcast ads
• Build spreadsheets that can be used to analyze large datasets, and use those spreadsheets to generate reports for clients
• Play a key role in our quality assurance (QA) process, ensuring that the data delivered to our clients is accurate

What makes this opportunity unique:

• We're a tight-knit team, and you'll get direct exposure to our founders
• Get paid to become an expert in using data analysis tools like Excel, Google Sheets, and SQL
• You'll support a growing ecosystem of content creators and marketers trying to make sense of a rapidly-growing market with few well-established metrics
• It's totally ok to listen to podcasts at work

Qualifications

• You've earned a degree at college or university, and have 2 - 4 years of work experience
• Experience with customer success and/or podcast advertising is a plus
• You're very comfortable using formulas and analyzing data in Excel and Google Sheets
• You pay close attention to detail

Compensation and benefits

• Competitive base salary and option grant
• Options for medical, dental, and vision insurance - under our current plans, individuals can get coverage through the company for free, and can get coverage for their families at company-subsidized rates
• Up to $500/year reimbursable expenses for improving your home office
• Use of a company laptop and external monitor for the duration of your employment
• Our PTO policy provides for 11 holidays plus 20 days of paid leave for vacation, illness, personal time, etc.